Don't Panic Pivot: Managing Critical Issues to Prevent Crises with Shalabh Tandon and Shubhada Sahasrabudhe

 

In this episode, Shalabh Tandon and Shubhada Sahasrabudhe join me to discuss their new book, 'Don't Panic Pivot: Managing Critical Issues to Prevent Crises.' We explore the differences between risks and issues, what makes an issue critical, and why they emphasize a systematic approach to managing crises. The authors introduce their nine-six framework, which includes three whys, nine ingredients, and six steps to effectively address critical issues. They highlight the role of leadership and organizational culture in fostering a proactive environment for issue management. We also dig into the intricacies of crisis management and the importance of building resilience within organizations, maintaining quality, and ensuring transparent communication during crises. You'll hear their tips on how to find balance between discipline and drama in crisis response and how AI can enhance crisis management strategies. The conversation highlights actionable insights for leaders and organizations to navigate crises effectively.

Takeaways

• Most crises are a culmination of ignored small issues.
• A systematic process helps organizations respond thoughtfully, not react impulsively.
• Building a resilient organization involves learning from issues and creating a culture of psychological safety.
• The 9-6 framework includes steps like describe, impact assess, contain, root cause, and communicate.
• Transparency and consistent communication are crucial during crises.

Chapters

00:00 Introduction to Crisis Management

02:53 Understanding Risks vs. Issues

06:02 Defining Critical Issues

08:59 The Impact of Critical Issues

10:58 What is Critical Issue Management?

14:04 The Importance of Systematic Approaches

17:01 The Role of Leadership in Crisis Prevention

20:00 Cultural Aspects of Issue Management

21:58 The Process of Managing Issues

24:59 The Six Steps of Crisis Management

36:05 Understanding Crisis Response Dynamics

39:21 Building Organizational Resilience

43:58 Quality vs. Crisis Management

48:05 The Importance of Transparency in Crisis

54:06 Discipline Over Drama in Crisis Management

56:31 Leveraging AI for Crisis Management

The Book:

• Don't Panic Pivot: Managing Critical Issues to Prevent Crises 

https://tinyurl.com/4ps5jpxf

Learn More about QuRIuS:

• Web: www.quriusllc.com
• Promo Video: https://tinyurl.com/yyk6wjaj

Contacting Shubhada and Shalabh:

• Shubhada – https://www.linkedin.com/in/shubhada-sahasrabudhe/
• Shalabh - https://www.linkedin.com/in/shalabh-tandon/