Tuesday, May 06, 2008

Having An Impact

A few months ago the IT&T SIG started working on a project with an Oklahoma based non-profit called Heartline. Heartline provides a number of care services in Oklahoma, including a 211 line, a 24/7 Careline, a Gatekeeper program for vulnerable older residents and a suicide prevention hotline. The IT&T SIG, along with the Oklahoma City and Tulsa Chapters of PMI put together a pool of volunteers who conducted an assessment of Heartline's call center and provided recommendations for enhancing what they have in place.

This evening we presented the final results to Heartline and the work was very well received. Randy Tangco, who is the IT&T SIG Newsletter Editor, has done a great job leading this project, and each of the team members (Spryo Lecouras, David Jackson, Umesh Satija and James O’Callaghan) have given beyond the call of duty in both time and professional expertise. This project is a huge deal for the IT&T SIG. The work that the team has done is already showing a positive impact in Heartline's ability to run its' suicide hotline and other telecom based care offerings which serve 1.3 million people in Oklahoma.

I'm so proud of the work this team has done...even more so because this isn't just a technology project. This is a technology project that is making it easier for Heartline to save lives.

This is also our first pro-bono project and we've done it in conjunction with the Tulsa and OKC chapters. I do believe that it is specifically because of our independent status that we are able to put projects like this together and have such a massive impact. If I have any concerns about VCP, it is that it may negatively impact our ability to work on projects like Heartline.

I'm not sure if any other components within PMI can say that a handful of volunteers have had as wide reaching an impact. It is definitely something we can all be proud of.

Randy, Spyro, David, Umesh and James, you guys have done amazing work! On behalf of the 1.3 million Heartline customers that you have helped... THANKS!


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